Refund Policy

 

Order Cancellations & Refund Requests

Cancellation requests must be submitted within 24 hours of placing your order. If we are notified within this 24-hour window, your order will be cancelled and you will receive a full refund.

Cancellation or refund requests received after 24 hours of placing your order will NOT be accepted.

Incorrect Size or Style

Please carefully review your selected size and garment style before placing your order.

If you selected the incorrect size or style and the garment has already been ordered, you will be responsible for the cost of a replacement garment. Since all items are made to order and I do not keep inventory, a new garment will need to be purchased from my supplier.

Issues With Your Order

If something is wrong with your order, please contact me by email as soon as possible. Together, we can determine the best next steps and how to resolve the issue.

Keepsake Appliqué

All keepsake appliqué and custom orders are final sale. Due to the custom and irreplaceable nature of keepsake materials, we do not offer refunds, returns, or exchanges on any keepsake and custom order under any circumstances. If fabric is never sent and the customer does not respond after 3 contact attempts, the order will be cancelled and no refund will be issued..